Frequently Asked Questions
Everything you need to know about your Passionfruit experience.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with a generic return address. There are no logos or mentions of 'Passionfruit Sensuality' on the outside of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets. Your billing statement will show a discreet merchant name to ensure your purchases remain private.
What is your return policy for intimate items?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. However, if your product is defective or arrives damaged, please contact us within 14 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. We also offer expedited shipping options at checkout if you need your items sooner.
Are your products body-safe?
Yes, we carefully curate our collection to include only high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and stainless steel. We avoid products containing harmful phthalates or porous materials.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.